FAQ
Shipping Policy
We offer Free Tracked Shipping on all orders within the United States.
Processing Time
Orders are processed within 1–3 business days.
Delivery Time
Estimated delivery time is 7–12 business days after processing.
Tracking
Once your order has shipped, you will receive a tracking number via email.
Delays
Please note that delivery times may vary slightly due to high demand, holidays, or carrier delays.
Refund & Return Policy
We offer a 30-day return policy.
To be eligible for a return:
• Item must be unused and in original condition
• Item must be returned within 30 days of delivery
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.
Refunds
Once your return is received and inspected, we will process your refund to your original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
We collect information such as:
• Name
• Email
• Shipping address
This information is used to:
• Process orders
• Provide customer support
• Improve our services
We do not sell or share your personal information with third parties.
Terms of Service
By using our website, you agree to the following terms:
• All information provided must be accurate
• Prices and products may change at any time
• We reserve the right to refuse or cancel orders
Use of this website is at your own risk.
FAQ
🚚 How long does shipping take?
Orders are processed within 1–2 business days and delivered within 5–10 business days.
📦 Do you provide tracking?
Yes! You’ll receive a tracking number once your order ships.
🇺🇸 Where do you ship?
We currently ship within the United States only.
💸 What is your return policy?
We offer a 30-day return policy. Items must be unused and in original condition.
📧 How can I contact you?
You can contact us anytime at:
support@heartsandtailsco.com